Uh oh... Trouble in reporting paradise? On Wed, Dec 28, 2016 at 2:23 PM, Tauf Chowdhury <[email protected]> wrote:
> ** > Wait a few more months until my team beta tests smart reporting in > production and works out all the bugs 😉 > > Sent from my iPhone > > On Dec 28, 2016, at 5:07 PM, Jason Miller <[email protected]> wrote: > > ** > Ultimately this issue is what killed RTF usage in our homegrown Service > Desk form. We were able to handle everything except reporting. When people > created their own reports or if we created Crystal Reports (automatically > run with CRD) the HTML encoding was in the details field. Fixing messed up > reports was more important than having inline images and text formatting. > > Yes, we could have stripped the HTML to a new field and had people use > that field for reporting but we didn't want the added complexity, to have > to maintain duplicate data, and make reporting more cumbersome for users. > > I am assuming Smart Reporting can handle the RTF fields? I am waiting for > BMC to finally let non-ITSM customers use Smart Reports. It is my > understanding BMC has been trying to work out the licensing details with > Yellowfin but I haven't heard anything solid in over a year. > > As for a Display Only form (or a DO field for that matter), I am not sure > how you would report off of it since it doesn't hold any data. > > Jason > > On Wed, Dec 28, 2016 at 1:00 PM, Fawver, Dustin <[email protected]> > wrote: > >> ** >> >> Greetings! >> >> >> I am currently working on moving over to ARS 9.1. We are currently using >> ARS 7.1 in production. On that system, one of our forms has a character >> field named Details where any HTML-formatted content gets converted to >> plain text. The technicians click on a button which runs a macro that >> creates an AR System report sent to the tech's printer. The report >> contains particular fields, but not all that are on the form. >> >> >> I have been able to successfully recreate the process using an Open >> Window active link to both an AR System and a Web report. What I have >> changed is that the Details field on the development system has been set to >> Rich Text. This works beautifully on the form itself. In the report, all >> of the HTML tags are shown. I've looked through the standard report pages >> in the online BMC documentation. I haven't found any sort of way to make >> it work to where the HTML content is nicely formatted on the report. >> >> >> In case this matters, we don't have a Crystal Reports or a Business >> Objects server to which to send a report. I don't have Smart Reporting >> available either as we're not running ITSM. Do you think I need to create >> a new display-only form with which to format the data? >> >> >> Thanks! >> >> >> --Dustin Fawver >> >> >> HelpDesk Technician >> >> East Tennessee State University >> >> (423) 439-4648 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
