Ultimately this issue is what killed RTF usage in our homegrown Service Desk form. We were able to handle everything except reporting. When people created their own reports or if we created Crystal Reports (automatically run with CRD) the HTML encoding was in the details field. Fixing messed up reports was more important than having inline images and text formatting.
Yes, we could have stripped the HTML to a new field and had people use that field for reporting but we didn't want the added complexity, to have to maintain duplicate data, and make reporting more cumbersome for users. I am assuming Smart Reporting can handle the RTF fields? I am waiting for BMC to finally let non-ITSM customers use Smart Reports. It is my understanding BMC has been trying to work out the licensing details with Yellowfin but I haven't heard anything solid in over a year. As for a Display Only form (or a DO field for that matter), I am not sure how you would report off of it since it doesn't hold any data. Jason On Wed, Dec 28, 2016 at 1:00 PM, Fawver, Dustin <[email protected]> wrote: > ** > > Greetings! > > > I am currently working on moving over to ARS 9.1. We are currently using > ARS 7.1 in production. On that system, one of our forms has a character > field named Details where any HTML-formatted content gets converted to > plain text. The technicians click on a button which runs a macro that > creates an AR System report sent to the tech's printer. The report > contains particular fields, but not all that are on the form. > > > I have been able to successfully recreate the process using an Open Window > active link to both an AR System and a Web report. What I have changed is > that the Details field on the development system has been set to Rich > Text. This works beautifully on the form itself. In the report, all of > the HTML tags are shown. I've looked through the standard report pages in > the online BMC documentation. I haven't found any sort of way to make it > work to where the HTML content is nicely formatted on the report. > > > In case this matters, we don't have a Crystal Reports or a Business > Objects server to which to send a report. I don't have Smart Reporting > available either as we're not running ITSM. Do you think I need to create > a new display-only form with which to format the data? > > > Thanks! > > > --Dustin Fawver > > > HelpDesk Technician > > East Tennessee State University > > (423) 439-4648 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
