Hi Kevin, you need to check the Mid-Tier Logs, because that’s the gate for your Web Service. You might want to check Filter log as maybe a filter is overwriting the values as their being set by the web Service.
Thomas Miskiewicz Uninterrupted productivity for BMC Remedy ARS - arsmacros.com <http://arsmacros.com/> > On 20 Jan 2017, at 00:01, Kevin M Candelaria <[email protected]> wrote: > > ** > Hello ARList folks, > > I recently created 3 new Client Types for the drops down in the people form. > We have an asp form page that is filled out and creates an incident via a > webservice. > The incidents are created but one of the form fields when filled out does not > do a second pass and update the work info. > Any other client types do work properly except the 3 new ones I made to > HPD:Help Desk > > Any ideas or where I can look in Developer studio to see where the fail point > is? or what logs I can look into to see where the second pass is failing for > these 3 specific client types. > > > Kevin Candelaria > Senior Technical Support Specialist > Temple University Computer Services > ( 215.204.3095 | * <mailto:*[email protected]> > <mailto:[email protected]> <mailto:[email protected]> > <mailto:[email protected]>[email protected] <mailto:[email protected]> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
