You got just one mid-tier or more? What field type is your field? How do you check for updates?
> On 24 Jan 2017, at 18:00, Kevin M Candelaria <[email protected]> wrote: > > ** > ** I flushed the cache and even restarted the midtier but the WSDL does not > update the client type when I try to look at the publishing location > > http://<midtier_server>/arsys/WSDL/public/<servername>/HPD_IncidentInterface_WS > The form it links to is HPD:IncidentInterface Which has the new client > types listed. > > > > > Kevin Candelaria > Senior Technical Support Specialist > Temple University Computer Services > ( 215.204.3095 | *[email protected] > > From: Action Request System discussion list(ARSList) <[email protected]> on > behalf of Thomas Miskiewicz <[email protected]> > Sent: Tuesday, January 24, 2017 11:11 AM > To: [email protected] > Subject: Re: Updating Incident Work info via webservice problem > > ** If this is just a drop down field, then all you need to do is to flush the > mid-tier cache. Then the changes will become visible in your WSDL. The > consumer of your web service will then need to consume the new WSDL to see > the changes. But again, try with the flush cache first. > > >> On Jan 24, 2017, at 5:08 PM, Kevin M Candelaria <[email protected]> wrote: >> >> ** >> ** Thomas >> >> I added 3 new client types. to Field 1000000022 >> >> These were updated in every form. All I have left to do is the WebService to >> update it because when I go visit the service it is not listed >> >> https://*******/arsys/WSDL/public/*****/HPD_IncidentInterface_WS >> >> Kevin Candelaria >> Senior Technical Support Specialist >> Temple University Computer Services >> ( 215.204.3095 | *[email protected] >> >> From: Action Request System discussion list(ARSList) <[email protected]> >> on behalf of Thomas Miskiewicz <[email protected]> >> Sent: Tuesday, January 24, 2017 11:04 AM >> To: [email protected] >> Subject: Re: Updating Incident Work info via webservice problem >> >> ** Kevin, >> >> what kind of changes were made to the form? What is the type of operation >> you want to change? What exactly do you want to change? >> >> >> Thomas >> >>> On Jan 24, 2017, at 4:51 PM, Kevin M Candelaria <[email protected]> wrote: >>> >>> ** >>> I discovered that I need to make the change to the Webservice. The Primary >>> form it calls has the changes already. How can I update the webservice to >>> get the new data from the primary form that I changed? >>> >>> Kevin Candelaria >>> Senior Technical Support Specialist >>> Temple University Computer Services >>> ( 215.204.3095 | *[email protected] >>> >>> From: Action Request System discussion list(ARSList) <[email protected]> >>> on behalf of Thomas Miskiewicz <[email protected]> >>> Sent: Friday, January 20, 2017 1:46 AM >>> To: [email protected] >>> Subject: Re: Updating Incident Work info via webservice problem >>> >>> ** Hi Kevin, >>> >>> you need to check the Mid-Tier Logs, because that’s the gate for your Web >>> Service. You might want to check Filter log as maybe a filter is >>> overwriting the values as their being set by the web Service. >>> >>> >>> Thomas Miskiewicz >>> Uninterrupted productivity for >>> BMC Remedy ARS - arsmacros.com >>> >>>> On 20 Jan 2017, at 00:01, Kevin M Candelaria <[email protected]> wrote: >>>> >>>> ** >>>> Hello ARList folks, >>>> >>>> I recently created 3 new Client Types for the drops down in the people >>>> form. >>>> We have an asp form page that is filled out and creates an incident via a >>>> webservice. >>>> The incidents are created but one of the form fields when filled out does >>>> not do a second pass and update the work info. >>>> Any other client types do work properly except the 3 new ones I made to >>>> HPD:Help Desk >>>> >>>> Any ideas or where I can look in Developer studio to see where the fail >>>> point is? or what logs I can look into to see where the second pass is >>>> failing for these 3 specific client types. >>>> >>>> >>>> Kevin Candelaria >>>> Senior Technical Support Specialist >>>> Temple University Computer Services >>>> ( 215.204.3095 | *[email protected] >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
