Kevin, what kind of changes were made to the form? What is the type of operation you want to change? What exactly do you want to change?
Thomas > On Jan 24, 2017, at 4:51 PM, Kevin M Candelaria <[email protected]> wrote: > > ** > I discovered that I need to make the change to the Webservice. The Primary > form it calls has the changes already. How can I update the webservice to get > the new data from the primary form that I changed? > > Kevin Candelaria > Senior Technical Support Specialist > Temple University Computer Services > ( 215.204.3095 | * <mailto:*[email protected]> > <mailto:[email protected]> <mailto:[email protected]> > <mailto:[email protected]>[email protected] <mailto:[email protected]> > > From: Action Request System discussion list(ARSList) <[email protected] > <mailto:[email protected]>> on behalf of Thomas Miskiewicz > <[email protected] <mailto:[email protected]>> > Sent: Friday, January 20, 2017 1:46 AM > To: [email protected] <mailto:[email protected]> > Subject: Re: Updating Incident Work info via webservice problem > > ** Hi Kevin, > > you need to check the Mid-Tier Logs, because that’s the gate for your Web > Service. You might want to check Filter log as maybe a filter is overwriting > the values as their being set by the web Service. > > > Thomas Miskiewicz > Uninterrupted productivity for > BMC Remedy ARS - arsmacros.com <http://arsmacros.com/> > >> On 20 Jan 2017, at 00:01, Kevin M Candelaria <[email protected] >> <mailto:[email protected]>> wrote: >> >> ** >> Hello ARList folks, >> >> I recently created 3 new Client Types for the drops down in the people form. >> We have an asp form page that is filled out and creates an incident via a >> webservice. >> The incidents are created but one of the form fields when filled out does >> not do a second pass and update the work info. >> Any other client types do work properly except the 3 new ones I made to >> HPD:Help Desk >> >> Any ideas or where I can look in Developer studio to see where the fail >> point is? or what logs I can look into to see where the second pass is >> failing for these 3 specific client types. >> >> >> Kevin Candelaria >> Senior Technical Support Specialist >> Temple University Computer Services >> ( 215.204.3095 | * <mailto:*[email protected]> >> <mailto:[email protected]> <mailto:[email protected]> >> <mailto:[email protected]>[email protected] <mailto:[email protected]> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
