Hi Fred,
The excellent ARInside utility will make it very easy for you to find the existing workflow. Run it against your server to produce the output files, then use any text search tool (e.g. grep, Windows Explorer) to find files named index.htm containing the text string "$SERVER$". FWIW, --Phil ________________________________ From: Action Request System discussion list(ARSList) <[email protected]> on behalf of Grooms, Frederick W <[email protected]> Sent: Monday, January 23, 2017 8:00 AM To: [email protected] Subject: Re: SERVER keyword in Filters That is exactly what I am having to do (It is just not fun trying to find and change all the workflow that uses $SERVER$). Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Saturday, January 21, 2017 3:13 AM To: [email protected] Subject: Re: SERVER keyword in Filters Hi, Doing a LEFT requires filter actions. In this case it should work to use something like this in the Run If of the filter: $SERVER$ LIKE "%devars01%" Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se January 20, 2017 8:03 PM, "Murnane, Phil" wrote: > Hi Fred, > > We've run into this issue in the past, and always got around it by appending > a period to $SERVER$ > and then taking the LEFT() # of characters up to the first period. If you > need the alias, just use > what's returned. If you need the FQDN, then append the domain to what's > returned. > > HTH > --Phil > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of > Grooms, Frederick W > Sent: Friday, January 20, 2017 11:49 AM > To: [email protected] > Subject: SERVER keyword in Filters > > We are in the process of moving our servers to new hardware. > > Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux > 2.6.18-400.1.1.el5) > New OS is Red Hat Enterprise Linux Server release 7.2 (Linux > 3.10.0-327.36.1.el7.x86_64) > > We have the same version of ARS (8.1.02 201408260235) on each server (Once we > are on the new > hardware we can upgrade). Both servers are pointing to the same database. > > On the old hardware the $SERVER$ keyword in filters is reporting the short > name (i.e. devars01). > On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com). > > The environment variables and ar.conf are all the same between the servers. > Does anyone know what setting I can change to make it report back with the > short name? > > Fred > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
