Hi, I have created such a record locking functionality. It is a very non-intrusive piece of code. Just one overlay of two Active Links, and a small custom form to track who has locked what.
Download RRR|Lock from here: https://rrr.se/cgi/index?pg=lock (https://rrr.se/cgi/index?pg=lock) Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) February 2, 2017 7:56 AM, "Irina Solarcuka" wrote: **Hi, is it possible to notify user when ITSM ticket already has opened by another person? Any advise is appreciated Thanks Irina _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
