Hi Amol, Our service desk is overloaded with the number of incidents that they have to dispatch. There is possible the situation when 2 users modify the same incident so I need to implement the Note or Warning that this incidents is opened by another user already.
/Irina 2017-02-02 11:36 GMT+02:00 amol khedkar <[email protected]>: > which user you want to notify and when? explain in brief so i can give > you advice. > > Regards, > Amol > > On Thu, Feb 2, 2017 at 12:25 PM, Irina Solarcuka <[email protected]> > wrote: > > ** > > Hi, > > is it possible to notify user when ITSM ticket already has opened by > another > > person? > > Any advise is appreciated > > > > Thanks > > Irina > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
