Hey Brian, We have done this by removing the user validation from the rules. On the RBE:Action form search for the rule incident create and delete Validate Sender between the <auth></auth> Action Parameters and save. Repeat for any other rules you wish to not validate users on. (*We had to do this thru the User Tool and not the midtier.)
Thanks, Crystal Crystal Crenshaw Service Management Senior Systems Analyst Project Services - Service Management (919)508-0546 [cid:[email protected]] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brian Pancia Sent: Thursday, July 27, 2017 9:45 AM To: [email protected] Subject: Public Users and RBE ** We are trying to implement the RBE to create/update tickets. Looking through the documentation the users need to have an email address and login id in Remedy in order to use the RBE. There is also a way to add users to the trusted email list that don't have a login id. However, we can have users from outside our organization that will email into the system. Without a people record, email address, and login id the RBE does not process the emails. It would become an administrative nightmare to keep up with all the outside email addresses. For a good percentage of them we know the domain they are coming from (ie gmail.com). It would be nice to be able to add trusted domains. I'm sure we can work around this with some minor customizations. Has anyone ran in to this and what was the solution they used? Thanks, Brian DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ This email may contain confidential and privileged material for the sole use of the intended recipient. If you are not the intended recipient, please contact the sender and delete all copies. Any review or distribution by others is strictly prohibited. Personal emails are restricted by policy of the State Employees' Credit Union (SECU). Therefore SECU specifically disclaims any responsibility or liability for any personal information or opinions of the author expressed in this email. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
