Please see here https://communities.bmc.com/ideas/2395
From: Brian Pancia [mailto:panc...@finityit.com] Sent: Thursday, July 27, 2017 7:45 AM Subject: Public Users and RBE ** We are trying to implement the RBE to create/update tickets. Looking through the documentation the users need to have an email address and login id in Remedy in order to use the RBE. There is also a way to add users to the trusted email list that don't have a login id. However, we can have users from outside our organization that will email into the system. Without a people record, email address, and login id the RBE does not process the emails. It would become an administrative nightmare to keep up with all the outside email addresses. For a good percentage of them we know the domain they are coming from (ie gmail.com). It would be nice to be able to add trusted domains. I'm sure we can work around this with some minor customizations. Has anyone ran in to this and what was the solution they used? Thanks, Brian DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
