The method Crystal describes is how I've had to do it as well. Though I'm able to do it through the Mid Tier, you just have to use the ctrl-alt-enter hotkey combo as a search button. As I type this though I suppose I could just make it easy on myself and add a search button.
Levi Lippincott (402) 216-6396 [email protected] https://www.facebook.com/levi.lippincott "Talent is a Gift; But Character is a Choice." -Matt Grotewold- On Thu, Jul 27, 2017 at 9:04 AM, CRENSHAW, CRYSTAL < [email protected]> wrote: > ** > > Hey Brian, > > > > We have done this by removing the user validation from the rules. On the > RBE:Action form search for the rule incident create and delete Validate > Sender between the <auth></auth> Action Parameters and save. Repeat for > any other rules you wish to not validate users on. (*We had to do this > thru the User Tool and not the midtier.) > > > > Thanks, > > > Crystal > > > > Crystal Crenshaw > > Service Management Senior Systems Analyst > > Project Services – Service Management > > (919)508-0546 <(919)%20508-0546> > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brian Pancia > *Sent:* Thursday, July 27, 2017 9:45 AM > *To:* [email protected] > *Subject:* Public Users and RBE > > > > ** > > We are trying to implement the RBE to create/update tickets. Looking > through the documentation the users need to have an email address and login > id in Remedy in order to use the RBE. There is also a way to add users to > the trusted email list that don't have a login id. However, we can have > users from outside our organization that will email into the system. > Without a people record, email address, and login id the RBE does not > process the emails. It would become an administrative nightmare to keep up > with all the outside email addresses. For a good percentage of them we > know the domain they are coming from (ie gmail.com). It would be nice to > be able to add trusted domains. I'm sure we can work around this with some > minor customizations. Has anyone ran in to this and what was the solution > they used? > > > > Thanks, > > > > Brian > > > > DISCLAIMER: The information contained in this e-mail and its attachments > contain confidential information belonging to the sender, which is legally > privileged. The information is intended only for the use of the > recipient(s) named above. If you are not the intended recipient, you are > notified that any disclosure, copying, distribution or action in reliance > upon the contents of the information transmitted is strictly prohibited. If > you have received this information in error, please delete it immediately. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > This email may contain confidential and privileged material for the sole > use of the intended recipient. If you are not the intended recipient, > please contact the sender and delete all copies. Any review or distribution > by others is strictly prohibited. Personal emails are restricted by policy > of the State Employees' Credit Union (SECU). Therefore SECU specifically > disclaims any responsibility or liability for any personal information or > opinions of the author expressed in this email. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
