Did you check the HTML coding with text editer? I made one with Word one time and it was adding extra coding into the field ID.
Dan Caissie UNFI ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Thursday, January 04, 2007 10:18 AM To: [email protected] Subject: Email Template problem ARS 7.00.01 no patch (Also 6.03.00 Patch 16) Oracle 9i Sun Solaris 9 I am currently working on a html template for help desk notifications and have an interesting problem. I have several fields, with one of them being the case number. All of the fields are showing up in the email except the case number. I have tried changing the HTML and the field name and no matter what I do I can't get the Case ID to show up. After it would not appear I created another form to test with and the Case ID would show up in that email. In the filter I have all fields selected but when I checked the AR System Email Messages form and in the "advanced options tab" and then the Variable replacement tab the Case ID is not one of the fields in the list. I also searched for the entry id value to see if it might be under a different name, but the value was not in the variable list as well. I have tried this on several different forms and the case id will show up in the email of all the forms except the Helpdesk. Has anyone seen this problem before? Any recommendations? Thanks __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
