Hi David,
Michael hit the nail on the head there (with both of his examples), however, just for interest sakes, if you run row level access, you cannot give ID 1 public permissions as this would defeat the object. We had this exact problem and all we did was to create another field that gets set on submit with the call number. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED] * Tel: +27 11 652 7523 * Fax: +27 11 652-7501 * Mobile: +27 82 452 9389 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: 04 January 2007 18:41 To: [email protected] Subject: Re: Email Template problem That is the problem I forgot about the permissions. Thanks >>> Michael Worts <[EMAIL PROTECTED]> Jan 04, 2007 8:36 AM >>> ** David, The only thing I can think of is permissions. I think they need Public permissions before they appear in the Email (you could always create a separate field that is populated with Case ID and give that field Public permissions instead of giving Public permissions to System Field 1) I have also experienced a problem with HTML templates in the past where there have been a carriage return in the middle of the field definition .. e.g. #$$Service Impact$$# instead of #$$Service Impact$$# I was finding this in my template and it was causing the field not to appear in the email. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] David Yearsley <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/01/2007 15:18 Please respond to [email protected] To [email protected] cc Subject Email Template problem ** ARS 7.00.01 no patch (Also 6.03.00 Patch 16) Oracle 9i Sun Solaris 9 I am currently working on a html template for help desk notifications and have an interesting problem. I have several fields, with one of them being the case number. All of the fields are showing up in the email except the case number. I have tried changing the HTML and the field name and no matter what I do I can't get the Case ID to show up. After it would not appear I created another form to test with and the Case ID would show up in that email. In the filter I have all fields selected but when I checked the AR System Email Messages form and in the "advanced options tab" and then the Variable replacement tab the Case ID is not one of the fields in the list. I also searched for the entry id value to see if it might be under a different name, but the value was not in the variable list as well. I have tried this on several different forms and the case id will show up in the email of all the forms except the Helpdesk. Has anyone seen this problem before? Any recommendations? Thanks __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
