Hi Kelvin,
If you're referring to the "Print Case" button (ARS 6.3 verbiage) on the helpdesk form itself check this: It calls an active link HPD:HPD-PrintHPDCase01. The only action is an open window action. Go to the "Report Information" tab and make sure "Report Type" is set to AR System. You might also want to double-check the name of the report; verify that it exists in the REPORT form and is valid. We had a similar issue with printing Change Requests (whereby the report file it was trying to use didn't exist) Hope that helps! Eli ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wallace, Kelvin Sent: Thursday, January 04, 2007 7:37 AM To: [email protected] Subject: Remedy Error Relating to Crystal Reports Greetings, Has anyone seen the following error? An error occurred while generating the Crystal report: 0x80043ac1 - IDispatch error #14529 (ARERR 1904) This error occurs when we try to Print Current Case from HPD:HelpDesk. We have not integrated Crystal Reports with Remedy. ARS 6.3 Occurs on both 6.3 and 7.0 user tools. TIA, Kelvin __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
