What’s the client you’re sending the alerts to? The plugin you’re using is expecting to connect to a webservice when it dispatches the alert but I’m not clear on your setup.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan Sent: 19 September 2017 03:32 To: arslist@ARSLIST.ORG Subject: Unable to send alerts - failed to dispatch alert message ** Hi Guys, I am using alert mechanism to send alerts to an external socket which is listening on port XXXX. I have configured the alert plugin as specified in https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration I am using AR - Plugin instead of webservices. When I register a user and trigger an alert I am getting the below message and my socket program is not receiving any information. Please let me know your thoughts. Tue Sep 19 00:16:43.252 2017 <ALRT> <TID: 0000000164> <RPC ID: 0000000000> <Queue: Init > <Client-RPC: 10 > <USER: ARSERVER > <Overlay-Group: 1 > /* Tue Sep 19 2017 00:16:43.2520 */ failed to dispatch alert message: java.lang.IllegalStateException: Message serializer not found for client version 0 at com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1) [bundlefile:9.1.03-SNAPSHOT] at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4] at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:261) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:188) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage(AlertMessageHandler.java:37) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.messaging.impl.MessageSubscriberImpl.onMessage(MessageSubscriberImpl.java:125) [bundlefile:9.1.03-SNAPSHOT] at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:689) [bundlefile:na] at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:649) [bundlefile:na] Thanks Pavan _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
