Mark, Its a fresh installation. I have 7.6.04(On Linux) in another system and 9.1.03(On windows) on another system. I have installed alert client on windows machine where I have installed 9.1.03 and I can see alert tool poping up notifications. As you mentioned, it seems a problem with the server negotiating a connection with your client. What exactly you are looking for setup so that I pass that information.
Thanks Pavan On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark <mark_walt...@bmc.com> wrote: > ** > > So you’ve written a client which registers with the server to receive > alerts and have workflow generating alerts to send to this client? If > that’s the case then the plugin is not used as far as I am aware, it’s a > problem with the server negotiating a connection with your client. Can you > provide a more detailed description of your setup? The setup is the same > as you had in 7604 and you have just upgraded ARS? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* 19 September 2017 10:48 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Unable to send alerts - failed to dispatch alert message > > > > ** > > Hi Mark, > > > > Thanks for your response. I have a socket program which is listening for > incoming data on port xxxx. If any alert comes it receives and parse the > information. > > I have configured the same in 7.6.04 and that worked. It's a Linux machine. > > Now I'm trying that on 9.1.03 ARS installed on windows machine but that's > not working. > > > > Please let me know if you need any clarification! > > > > Thanks > > pavan > > > > On 19-Sep-2017 12:41 PM, "Walters, Mark" <mark_walt...@bmc.com> wrote: > > ** > > What’s the client you’re sending the alerts to? The plugin you’re using > is expecting to connect to a webservice when it dispatches the alert but > I’m not clear on your setup. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* 19 September 2017 03:32 > *To:* arslist@ARSLIST.ORG > *Subject:* Unable to send alerts - failed to dispatch alert message > > > > ** > > Hi Guys, > > > > I am using alert mechanism to send alerts to an external socket which is > listening on port XXXX. > > > > I have configured the alert plugin as specified in > https://docs.bmc.com/docs/display/public/ars81/AR+Alert+ > plug-in+configuration > > > > I am using AR - Plugin instead of webservices. When I register a user and > trigger an alert I am getting the below message and my socket program is > not receiving any information. Please let me know your thoughts. > > > > Tue Sep 19 00:16:43.252 2017 <ALRT> <TID: 0000000164> <RPC ID: 0000000000> > <Queue: Init > <Client-RPC: 10 > <USER: ARSERVER > > <Overlay-Group: 1 > /* Tue Sep 19 2017 > 00:16:43.2520 */ failed to dispatch alert message: > > java.lang.IllegalStateException: Message serializer not found for client > version 0 > > at com.bmc.arsys.server.domain.alert.impl. > SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage( > SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.alert.impl. > SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch( > SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.alert.impl.AlerterImpl. > sendSocketBasedAlert(AlerterImpl.java:437) [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.alert.impl.AlerterImpl. > sendAlertBlocking(AlerterImpl.java:353) [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.runtime.jms. > AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44) > [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.runtime.jms. > AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1) > [bundlefile:9.1.03-SNAPSHOT] > > at > org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) > [bundlefile:1.8.4] > > at com.bmc.arsys.server.internal.aspects. > ARTransactionalManager.manageGeneralEntryApiTransacti > on(ARTransactionalManager.java:261) [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.internal.aspects. > ARTransactionalManager.manageEntryApiTransaction( > ARTransactionalManager.java:188) [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.server.domain.runtime.jms. > AlertMessageHandler.handleMessage(AlertMessageHandler.java:37) > [bundlefile:9.1.03-SNAPSHOT] > > at com.bmc.arsys.messaging.impl.MessageSubscriberImpl. > onMessage(MessageSubscriberImpl.java:125) [bundlefile:9.1.03-SNAPSHOT] > > at org.springframework.jms.listener. > AbstractMessageListenerContainer.doInvokeListener( > AbstractMessageListenerContainer.java:689) [bundlefile:na] > > at org.springframework.jms.listener. > AbstractMessageListenerContainer.invokeListener( > AbstractMessageListenerContainer.java:649) [bundlefile:na] > > > > Thanks > > Pavan > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
