Dear: Deploy the same setup in AR81 the document with AR9 Class: com.bmc.arsys.ws.alert.ARAlertPlugin in websvcalrtjava81_build001.jar [cid:image001.jpg@01D331FD.7A634790]
Thanks & Regards Ali A. Musa RTTS Operations Support Tel: +966114525539 Mobile: +966550570742 Email: amus...@stc.com.sa<mailto:amus...@stc.com.sa> er [cid:image002.jpg@01D331FD.7A634790] [cid:image003.jpg@01D331FD.7A634790] [cid:image004.jpg@01D331FD.7A634790] [cid:image005.jpg@01D331FD.7A634790]<http://www.facebook.com/STC> [cid:image006.jpg@01D331FD.7A634790]<http://twitter.com/#!/STC_KSA> [cid:image007.jpg@01D331FD.7A634790]<http://www.youtube.com/STCsaudiarabia> stc.com.sa<http://www.stc.com.sa/> [cid:image008.jpg@01D331FD.7A634790] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Tuesday, September 19, 2017 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to send alerts - failed to dispatch alert message ** So you’ve written a client which registers with the server to receive alerts and have workflow generating alerts to send to this client? If that’s the case then the plugin is not used as far as I am aware, it’s a problem with the server negotiating a connection with your client. Can you provide a more detailed description of your setup? The setup is the same as you had in 7604 and you have just upgraded ARS? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan Sent: 19 September 2017 10:48 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Unable to send alerts - failed to dispatch alert message ** Hi Mark, Thanks for your response. I have a socket program which is listening for incoming data on port xxxx. If any alert comes it receives and parse the information. I have configured the same in 7.6.04 and that worked. It's a Linux machine. Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not working. Please let me know if you need any clarification! Thanks pavan On 19-Sep-2017 12:41 PM, "Walters, Mark" <mark_walt...@bmc.com<mailto:mark_walt...@bmc.com>> wrote: ** What’s the client you’re sending the alerts to? The plugin you’re using is expecting to connect to a webservice when it dispatches the alert but I’m not clear on your setup. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nagidi Pavan Sent: 19 September 2017 03:32 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Unable to send alerts - failed to dispatch alert message ** Hi Guys, I am using alert mechanism to send alerts to an external socket which is listening on port XXXX. I have configured the alert plugin as specified in https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration I am using AR - Plugin instead of webservices. When I register a user and trigger an alert I am getting the below message and my socket program is not receiving any information. Please let me know your thoughts. Tue Sep 19 00:16:43.252 2017 <ALRT> <TID: 0000000164> <RPC ID: 0000000000> <Queue: Init > <Client-RPC: 10 > <USER: ARSERVER > <Overlay-Group: 1 > /* Tue Sep 19 2017 00:16:43.2520 */ failed to dispatch alert message: java.lang.IllegalStateException: Message serializer not found for client version 0 at com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1) [bundlefile:9.1.03-SNAPSHOT] at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4] at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:261) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:188) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage(AlertMessageHandler.java:37) [bundlefile:9.1.03-SNAPSHOT] at com.bmc.arsys.messaging.impl.MessageSubscriberImpl.onMessage(MessageSubscriberImpl.java:125) [bundlefile:9.1.03-SNAPSHOT] at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:689) [bundlefile:na] at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:649) [bundlefile:na] Thanks Pavan _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
