Radhika,
To retrieve an attachment from the source server you need to do two calls,
one from an entry perspective to get the file name and size, and another
from a getblob to get the actual attachment info....then when moving the
attachment to the remote system you need to do the opposite setBlob....I
don't think you then need to do the setEntry....are you doing the setBlob
on the destination system?
On Fri, Dec 15, 2017 at 7:42 AM, Narayanan, Radhika <
radhika.naraya...@cgi.com> wrote:
> Hi List,
>
>
>
> I’m trying to transfer an attachment from a custom form on ITSM 9.1.03 to
> another custom form on ITSM 8.1.02 through Java API.
>
> Here is the syntax used in the Java program. The issue is that the while
> the file name is visible on 8.1.02 form after the transfer, when I open the
> file there is nothing within. I other words , an empty file got
> transferred. Something amiss, but what?
>
> attach = asu.getEntryBlob("INT:Inbound:StagingForm",
> userEntry.getEntryId(), Integer.parseInt("910000023"));
>
>
>
> Even before sending, the actual content inside the attachment from that
> record appears to get emptied. What can we do about this? Please advise.
>
>
>
> Thanks.
>
>
>
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