Hi, Thanks Eric Roys and LJ Longwing. Now while I’m able to copy the attachment from ITSM 9.1.03 server to ITSM 8.1.02 server, it lasts for less than a second. I’ve 2 Java API programs. The first one , running on source server, copies the attachment from 9.1 server to 8.1 server. After this, I can open the attachment on 8.1 server successfully. Less than a second later, a second Java API program running on 8.1.02 server is supposed to modify the status of that record [whose attachment I just copied] which is a completely independent operation. It updates the status successfully, but right after that, I can no longer open the attachment. Attachment shows 0 KB on 8.1 server now.
9.1 server code that is able to copy attachment successfully: String entryIdOut = asu1.createEntry("INT:TSF:Inbound:StagingForm", userEntry); userEntry1=asu1.getEntry("INT:Inbound:StagingForm", entryIdOut, null); userEntry1.put(Integer.parseInt("910000023"), new Value(attachValue)); asu1.setEntry(formName, entryIdOut, userEntry1, null, 0); <ATTACHMENT FINE AFTER THIS> 8.1 server code modifies only status, not attachment file: Stat=userEntry.get(Integer.valueOf(7)).getIntValue(); if(Stat == 0){ userEntry.put(Integer.valueOf("7"), new Value("Config Check")); asu.setEntry(formName, entryID, userEntry, null, 0); } if(Stat == 2){ userEntry.put(Integer.valueOf("7"), new Value("Start Processing")); asu.setEntry(formName, entryID, userEntry, null, 0);} <NOW ATTACHMENT DISAPPEARED> Am I not using the correct syntax? Should I update the attachment each time even if I’m not modifying it? Please advise. Thanks, Radhika Narayanan From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Roys, Eric Sent: Friday, December 15, 2017 10:46 PM To: ARSList Subject: Re: Transfer attachment from one AR Server to another AR Server through Java API Radhika, Here is example of getting an attachment from an existing record and creating new record with the attachment. In your case, the write new record would be with ARServerUser for your other instance to complete the attachment from one system to another system process. //make the call to remedy to get an entry object Entry e = svr.getEntry(<yourForm>, <anEntryId>, null); //get actual content of attachment by getting blob for attachment field byte[] content = svr.getEntryBlob(<yourForm>, <anEntryId>, <yourFieldId>); //get just the attachment value from interesting attachment field AttachmentValue attachValue = (AttachmentValue)e.get(<yourFieldId>).getValue(); //set content with the byte array from getBlob attachValue.setValue(content); //Then just do create Entry with new Entry object containing //the AttachmentValue Entry newEntry = new Entry(); newEntry.put(<yourFieldId>, new Value(attachValue)); //add any additional field values here //then write to new record System.out.println(svr.createEntry(<yourForm>, newEntry)); Hope that helps 😊 Eric ________________________________ From: ARSList <arslist-boun...@arslist.org> on behalf of LJ LongWing <lj.longw...@gmail.com> Sent: Friday, December 15, 2017 9:54:56 AM To: ARSList Subject: Re: Transfer attachment from one AR Server to another AR Server through Java API Radhika, To retrieve an attachment from the source server you need to do two calls, one from an entry perspective to get the file name and size, and another from a getblob to get the actual attachment info....then when moving the attachment to the remote system you need to do the opposite setBlob....I don't think you then need to do the setEntry....are you doing the setBlob on the destination system? On Fri, Dec 15, 2017 at 7:42 AM, Narayanan, Radhika <radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote: Hi List, I’m trying to transfer an attachment from a custom form on ITSM 9.1.03 to another custom form on ITSM 8.1.02 through Java API. Here is the syntax used in the Java program. The issue is that the while the file name is visible on 8.1.02 form after the transfer, when I open the file there is nothing within. I other words , an empty file got transferred. Something amiss, but what? attach = asu.getEntryBlob("INT:Inbound:StagingForm", userEntry.getEntryId(), Integer.parseInt("910000023")); Even before sending, the actual content inside the attachment from that record appears to get emptied. What can we do about this? Please advise. Thanks. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=qk747rkER3kecdav6nsl8A&r=-cQc4A-bmNJm7Q20qdrfWRlA0iXtV9n1oBLzUziNI80&m=jb-fkpFj2sH6DvBp5AGvpmGqpz7bPF9cr1Z6N9ZkWk8&s=rCDAynw5eZCCdUx-S0Z9qt5FlK-tchepHf56blAIKhw&e=>
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