Hi,
Thanks Eric Roys and LJ Longwing. Now while I’m able to copy the attachment
from ITSM 9.1.03 server to ITSM 8.1.02 server, it lasts for less than a second.
I’ve 2 Java API programs. The first one , running on source server, copies the
attachment from 9.1 server to 8.1 server. After this, I can open the attachment
on 8.1 server successfully. Less than a second later, a second Java API program
running on 8.1.02 server is supposed to modify the status of that record [whose
attachment I just copied] which is a completely independent operation. It
updates the status successfully, but right after that, I can no longer open the
attachment. Attachment shows 0 KB on 8.1 server now.
9.1 server code that is able to copy attachment successfully:
String entryIdOut = asu1.createEntry("INT:TSF:Inbound:StagingForm",
userEntry);
userEntry1=asu1.getEntry("INT:Inbound:StagingForm", entryIdOut, null);
userEntry1.put(Integer.parseInt("910000023"),
new Value(attachValue));
asu1.setEntry(formName, entryIdOut,
userEntry1, null, 0);
<ATTACHMENT FINE AFTER THIS>
8.1 server code modifies only status, not attachment file:
Stat=userEntry.get(Integer.valueOf(7)).getIntValue();
if(Stat == 0){
userEntry.put(Integer.valueOf("7"), new
Value("Config Check"));
asu.setEntry(formName, entryID, userEntry,
null, 0);
}
if(Stat == 2){
userEntry.put(Integer.valueOf("7"), new
Value("Start Processing"));
asu.setEntry(formName, entryID, userEntry,
null, 0);}
<NOW ATTACHMENT DISAPPEARED>
Am I not using the correct syntax? Should I update the attachment each time
even if I’m not modifying it? Please advise.
Thanks,
Radhika Narayanan
From: ARSList [mailto:[email protected]] On Behalf Of Roys, Eric
Sent: Friday, December 15, 2017 10:46 PM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server
through Java API
Radhika,
Here is example of getting an attachment from an existing record and creating
new record with the attachment.
In your case, the write new record would be with ARServerUser for your other
instance to complete the attachment
from one system to another system process.
//make the call to remedy to get an entry object
Entry e = svr.getEntry(<yourForm>, <anEntryId>, null);
//get actual content of attachment by getting blob for attachment field
byte[] content = svr.getEntryBlob(<yourForm>, <anEntryId>, <yourFieldId>);
//get just the attachment value from interesting attachment field
AttachmentValue attachValue = (AttachmentValue)e.get(<yourFieldId>).getValue();
//set content with the byte array from getBlob
attachValue.setValue(content);
//Then just do create Entry with new Entry object containing
//the AttachmentValue
Entry newEntry = new Entry();
newEntry.put(<yourFieldId>, new Value(attachValue));
//add any additional field values here
//then write to new record
System.out.println(svr.createEntry(<yourForm>, newEntry));
Hope that helps 😊
Eric
________________________________
From: ARSList <[email protected]> on behalf of LJ LongWing
<[email protected]>
Sent: Friday, December 15, 2017 9:54:56 AM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server
through Java API
Radhika,
To retrieve an attachment from the source server you need to do two calls, one
from an entry perspective to get the file name and size, and another from a
getblob to get the actual attachment info....then when moving the attachment to
the remote system you need to do the opposite setBlob....I don't think you then
need to do the setEntry....are you doing the setBlob on the destination system?
On Fri, Dec 15, 2017 at 7:42 AM, Narayanan, Radhika
<[email protected]<mailto:[email protected]>> wrote:
Hi List,
I’m trying to transfer an attachment from a custom form on ITSM 9.1.03 to
another custom form on ITSM 8.1.02 through Java API.
Here is the syntax used in the Java program. The issue is that the while the
file name is visible on 8.1.02 form after the transfer, when I open the file
there is nothing within. I other words , an empty file got transferred.
Something amiss, but what?
attach = asu.getEntryBlob("INT:Inbound:StagingForm", userEntry.getEntryId(),
Integer.parseInt("910000023"));
Even before sending, the actual content inside the attachment from that record
appears to get emptied. What can we do about this? Please advise.
Thanks.
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