Last call that went out is SSI call. You said nothing seems to be happening on the server, if that is true best would be to take a thread dump of java process and checking if any locks are seen on database tables. If you see that since the time you posted this, the installation has completed, pl send the logs using logzipper such that we can atleast check how much time did post upgrade tasks take.
Generally if you are doing an upgrade on a standalone server the post upgrade tasks should complete within 30 mins. Regards, Abhijeet From: ARSList [mailto:[email protected]] On Behalf Of Thomas Miskiewicz Sent: 16 December 2017 20:08 To: ARSList <[email protected]> Cc: Viswanathan, Murali <[email protected]> Subject: 9.1.04 Upgrade freezes without error Hello Listers, we’re trying to upgrade from 7.6.04 to 9.1.04. After each attempt the installer stops in the post upgrade execution (see attachment) and silence for >1 hour. No updates in any of the log files Shall we wait, shall we stop. No one can tell not even BMC. Awesome job guys! Last arsystem_install_log.txt entries: 27366 LOG EVENT {Description=[Skipping execution of SampleAppDEF stage group]} 27367 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27368 LOG EVENT {Description=[Skipping execution of TwitterDEF stage group]} 27369 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27370 LOG EVENT {Description=[Skipping execution of ServerAdmin stage group]} 27371 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27372 LOG EVENT {Description=[Skipping execution of ConfigCheck Plugin def stage group]} 27373 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27374 LOG EVENT {Description=[Skipping execution of WaitForRecache1 stage group]} 27375 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27376 LOG EVENT {Description=[Skipping execution of ImportSchemasDATA stage group]} 27377 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27378 LOG EVENT {Description=[Skipping execution of TwitterDATA stage group]} 27379 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27380 LOG EVENT {Description=[Skipping execution of Flashboard Import stage group]} 27381 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27382 LOG EVENT {Description=[Skipping execution of ReportLocaleEscalations stage group]} 27383 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27384 LOG EVENT {Description=[Skipping execution of RemoveActiveLinksNotRequiredFrom71 stage group]} 27385 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27386 LOG EVENT {Description=[Skipping execution of ARFeatureChangeState stage group]} 27387 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27388 LOG EVENT {Description=[Skipping execution of ARChangeSampleState stage group]} 27389 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27390 LOG EVENT {Description=[Skipping execution of RegisterARServer stage group]} 27391 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer, 27392 LOG EVENT {Description=[Skipping execution of PublishingReports stage group]} 27393 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.StageGroup, 27394 LOG EVENT {Description=[Executing stage group [name=set AttachmentExceptionList,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@16ce8d58],stages=[[level=set AttachmentExceptionList,commands=[[a rguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid=null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParamet er=401,serverInfoValue=AR System Publish Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41 006), Data Visualization System Files(41024), Report(2000012), Report Definition(2010012), AR System Administration: Server Information(16356), AR System Administration: Server Information:Save Attachment(163 62), AR System User Central File(20020), Visualizer Module Images(42083), Visualizer Module Registration(42004), AR System Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attach ment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR Sy stem Message Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), A R System Single Point Deployment Payload (49105),isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=false,isNoOutputToConsoleOptionUsed=true,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCode Interpreter=STANDARD,note=null]]]]]]} 27395 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Stage, 27396 LOG EVENT {Description=[Executing stage [level=set AttachmentExceptionList,commands=[[arguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid= null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParameter=401,serverInfoValue=AR System Publish Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:I mportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41006), Data Visualization System Files(41024), Report(2000012), Report Definition(2010012), AR System Administration: Se rver Information(16356), AR System Administration: Server Information:Save Attachment(16362), AR System User Central File(20020), Visualizer Module Images(42083), Visualizer Module Registration(42004), AR Sys tem Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attachment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR System Message Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), AR System Single Point Deployment Payload (49105),isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=false,isNoOutput ToConsoleOptionUsed=true,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=null]]]]} 27397 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand, 27398 LOG EVENT {Description=[Executing],Detail=[RIK command]} 27399 (Dec 16 2017 02:34:37.556 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, 27400 LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -C true -G 14400 -l /appexec/bmc/ar/arsprodapp31spk -L true -n ARServer-RIK_PostInstall -N 7200 -o 401 -t 1100 -u ize0578 -v AR System Publis h Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41006), Data Visualization System Files(4 1024), Report(2000012), Report Definition(2010012), AR System Administration: Server Information(16356), AR System Administration: Server Information:Save Attachment(16362), AR System User Central File(20020) , Visualizer Module Images(42083), Visualizer Module Registration(42004), AR System Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attachment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR System Message Catalog(158), SHARE:Applic ation_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), AR System Single Point Deployment Payloa d (49105) -x arsprodapp31 -X 21600 ]} Thomas [cid:[email protected]]
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