Hi, Take a look at the HPD:IncidentInterface_Create form for your entry to see what values are populated and go from there.
There is a Service Call used to do the people lookups, so something could be going wrong there as it not a direct lookup to the People form. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M Candelaria Sent: 19 January 2018 19:18 To: ARSList <arslist@arslist.org> Subject: First name displayed twice in contact field. Hello Listers, I have an interesting issue. I am using 9.1.04 and MyIT Digital Work Place 3.5 I created an SRD with an AOT that has an incident template, to create an incident in a specific support group. The SRD is working fine and creating the incident but the contact field has the customer first name listed twice. Kevin, Kevin when I mouse over it's my proper record, not sure why that's happening. any ideas where to start to look to troubleshoot this? --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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