Root Cause: In the AL "HPD:INC:Contact_Fullname_Map_OnOpen" incorrect mapping on first set fields which sets z1D_Last_Name = $Direct Contact First Name$
Solution: Correct this mapping to z1D_Last_Name = $Direct Contact Last Name$ Sync / Flush and fixed the issue. ________________________________ From: ARSList <[email protected]> on behalf of Carl Wilson <[email protected]> Sent: Saturday, January 20, 2018 5:38 AM To: 'ARSList' Subject: RE: First name displayed twice in contact field. Hi, Take a look at the HPD:IncidentInterface_Create form for your entry to see what values are populated and go from there. There is a Service Call used to do the people lookups, so something could be going wrong there as it not a direct lookup to the People form. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:[email protected]] On Behalf Of Kevin M Candelaria Sent: 19 January 2018 19:18 To: ARSList <[email protected]> Subject: First name displayed twice in contact field. Hello Listers, I have an interesting issue. I am using 9.1.04 and MyIT Digital Work Place 3.5 I created an SRD with an AOT that has an incident template, to create an incident in a specific support group. The SRD is working fine and creating the incident but the contact field has the customer first name listed twice. Kevin, Kevin when I mouse over it's my proper record, not sure why that's happening. any ideas where to start to look to troubleshoot this? [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> Virus-free. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>
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