Hello Listers,
I have an interesting issue. I am using 9.1.04 and MyIT Digital Work Place 3.5 I created an SRD with an AOT that has an incident template, to create an incident in a specific support group. The SRD is working fine and creating the incident but the contact field has the customer first name listed twice. Kevin, Kevin when I mouse over it's my proper record, not sure why that's happening. any ideas where to start to look to troubleshoot this?
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