Is this "Aging" value required to update and be displayed in real-time whenever support-staff open/refresh the Incident table in the Overview console?
Thanks, -JDHood On Mon, Feb 5, 2018 at 2:42 AM, Abhishek2019 <[email protected]> wrote: > Hi Experts, > > We are having a requirement to shown the Aging of an Incident in the > overview console. > > I am able to add the custom field in overview console but my issue is > stated > below:- > > I am trying to use the DATEDIFF function to calculate the Aging of an > incident on the basis of (Submit Date of an Incident & current timestamp). > > But while trying to achieve it via Active Link i am facing issue that what > can be the execute on condition for the same........?? > > Also we are not supposed to use the Escalation for the same. > Early response will be highly appreciated. > > Cheers, > AA. > > > > > -- > Sent from: http://ars-action-request-system.1.n7.nabble.com/ > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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