Hi Experts,

We are having a requirement to shown the Aging of an Incident in the
overview console.

I am able to add the custom field in overview console but my issue is stated

I am trying to use the DATEDIFF function to calculate the Aging of an
incident on the basis of  (Submit Date of an Incident & current timestamp).

But while trying to achieve it via Active Link i am facing issue that what
can be the execute on condition for the same........??

Also we are not supposed to use the Escalation for the same.
Early response will be highly appreciated.


Sent from: http://ars-action-request-system.1.n7.nabble.com/
ARSList mailing list

Reply via email to