Hi JD, Thanks for your kind response.
The requirement is just to show the older/aged incidents on top of the overview console table for the support staff attention only to proactively manage the SLA. I can create a custom field in hpd:help desk which will calculate the DATEDIFF for the submit date & current date, so that aging can be fetched out. After that i can extend that custom field on to the overview console table. The only concern which i am having is that how to trigger that custom field value to capture in it the real time aging of the incident. Option1 - To capture the value using escalation which will run every midnight & will calculate the value for the custom field.But it will miss the incidents raised after midnight. Option2 - Using AL on to the Overview console table which will fire the workflow on row level select in the Overview Console table - > but still i am exploring it completely. Any response will be highly appreciated. Cheers, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
