Wondering if anyone can help us figure out how to query for Incidents that have been re-opened. We thought we could do this by using the Kick_Back Count field but it seems to reset the count after the Incident is closed and we also get strange results were incidents we would expect to match the query do not. Anyway, wondering if anyone has a better way to find incidents that have been re-opened. We are using version 9.1.3. Basically we want to run a query against all incidents that will list any that have been resolved and then moved back to an active status. I appreciate any tips you can provide. :)
Todd Arner Systems Administrator III Great Lakes Educational Loan Services, Inc. ---------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to [email protected] immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender.
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