Hi,
I was under the impression that if a Phase 3 action on a submit filter met with
ARERR error, then the submitted record will still be present on the form , will
not get deleted or rolled back. However, I observed quite the contrary on ARS
8.1.02. Have you come across this before and how did you overcome?
I have a custom form on ITSM 8.1.02. Another system creates records into the
custom form by consuming Remedy's web service [USER: webservices.user]. A
filter on submit on the custom form has a Run process action that executes a
batch file. The batch file uses BMC javadataimport utility to import status
into the same record that was just submitted [User: import.user]. Merge filters
fire when that particular status value is set. One of the merge filters met
with ARERR. After that the record submitted also got deleted ! Is this expected
behavior?
> 1: Push Fields -> "SRM:SMI:InboundTxn_inbound-notify-ack`!" (ARERR
> 286)
<FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > <Client-RPC:
390620 > <USER: import.user > <Overlay-Group: 1
> **** Error while performing filter action: Error 286
<FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > <Client-RPC:
390620 > <USER: import.user > <Overlay-Group: 1
> **** Filter "SRM:SMI:InboundTxn_inbound-notify-ack`!": No enabled
error handler
End of filter processing (phase 1) -- Operation - MERGE on SRM:SMI:StagingForm
- TSF000013524329
*/DELETE FROM T3636 WHERE C1 = 'TSF000013524329'
Thanks,
Radhika Narayanan
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