Hi,

I was under the impression that if a Phase 3 action on a submit filter met with 
ARERR error, then the submitted record will still be present on the form , will 
not get deleted or rolled back. However, I observed quite the contrary on ARS 
8.1.02.  Have you come across this before and how did you overcome?

I have a custom form on ITSM 8.1.02. Another system creates records into the 
custom form by consuming Remedy's web service [USER: webservices.user]. A 
filter on submit on the custom form has a Run process action  that executes a  
batch file. The batch file uses BMC javadataimport utility to import status 
into the same record that was just submitted [User: import.user]. Merge filters 
fire when that particular status value is set. One of the merge filters met 
with ARERR. After that the record submitted also got deleted ! Is this expected 
behavior?

>         1: Push Fields -> "SRM:SMI:InboundTxn_inbound-notify-ack`!" (ARERR 
> 286)
<FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast      > <Client-RPC: 
390620   > <USER: import.user                               > <Overlay-Group: 1 
        > **** Error while performing filter action: Error 286
<FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast      > <Client-RPC: 
390620   > <USER: import.user                               > <Overlay-Group: 1 
        > **** Filter "SRM:SMI:InboundTxn_inbound-notify-ack`!": No enabled 
error handler
End of filter processing (phase 1) -- Operation - MERGE on SRM:SMI:StagingForm 
- TSF000013524329

*/DELETE FROM T3636 WHERE C1 = 'TSF000013524329'

Thanks,
Radhika Narayanan
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Reply via email to