>From your description, as long as nothing else but the Filter that calls the >Run Process is executed on Submit then the record in your staging form should >still be there.
This is the same methodology we use for all of our external interfaces. - External system inserts record in Interface/Staging form as "New" (Usually thru a web service) - On Submit filter does Run Process action to call external utility to change status to "Ready". (This filter should not have the `! ) - Filters to process data run on Modify/Merge when status is "Ready" (and when complete set status to "Complete") If there is an error in processing the data the Interface/Staging record is still there as "New". The other main reason we use this method is if we are working with a complex web service call (with child forms), this will allow the AR System to save the child records (in the phase 2 of the web service process from the external system) so they are available when we go to process the data. Fred From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Narayanan, Radhika Sent: Wednesday, March 07, 2018 8:17 AM To: ARSList <firstname.lastname@example.org> Subject: Phase 3 Filter action threw ARERR and deleted record from form Hi, I was under the impression that if a Phase 3 action on a submit filter met with ARERR error, then the submitted record will still be present on the form , will not get deleted or rolled back. However, I observed quite the contrary on ARS 8.1.02. Have you come across this before and how did you overcome? I have a custom form on ITSM 8.1.02. Another system creates records into the custom form by consuming Remedy's web service [USER: webservices.user]. A filter on submit on the custom form has a Run process action that executes a batch file. The batch file uses BMC javadataimport utility to import status into the same record that was just submitted [User: import.user]. Merge filters fire when that particular status value is set. One of the merge filters met with ARERR. After that the record submitted also got deleted ! Is this expected behavior? > 1: Push Fields -> "SRM:SMI:InboundTxn_inbound-notify-ack`!" (ARERR > 286) <FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > <Client-RPC: 390620 > <USER: import.user > <Overlay-Group: 1 > **** Error while performing filter action: Error 286 <FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > <Client-RPC: 390620 > <USER: import.user > <Overlay-Group: 1 > **** Filter "SRM:SMI:InboundTxn_inbound-notify-ack`!": No enabled error handler End of filter processing (phase 1) -- Operation - MERGE on SRM:SMI:StagingForm - TSF000013524329 */DELETE FROM T3636 WHERE C1 = 'TSF000013524329' Thanks, Radhika Narayanan
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