Radhika, Yes it's expected behavior. Remedy is designed so that everything that happens during an API call is a single transaction, and if that transaction has an error, it rolls the entire thing back. If you don't want that you have a few options. You can 'handle' the error and it won't roll back anything, or you can do some 'release pending' run-process calls which essentially commits everything in the transaction to the db before moving on....but that may or may not be what you intend...
On Wed, Mar 7, 2018 at 7:17 AM, Narayanan, Radhika < [email protected]> wrote: > Hi, > > > > I was under the impression that if a Phase 3 action on a submit filter met > with ARERR error, then the submitted record will still be present on the > form , will not get deleted or rolled back. However, I observed quite the > contrary on ARS 8.1.02. Have you come across this before and how did you > overcome? > > > > I have a custom form on ITSM 8.1.02. Another system creates records into > the custom form by consuming Remedy’s web service [USER: webservices.user]. > A filter on submit on the custom form has a Run process action that > executes a batch file. The batch file uses BMC javadataimport utility to > import status into the same record that was just submitted [User: > import.user]. Merge filters fire when that particular status value is set. > One of the merge filters met with ARERR. After that the record submitted > also got deleted ! Is this expected behavior? > > > > > 1: Push Fields -> "SRM:SMI:InboundTxn_inbound-notify-ack`!" > (ARERR 286) > > <FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > > <Client-RPC: 390620 > <USER: import.user > > <Overlay-Group: 1 > **** Error while performing filter action: > Error 286 > > <FLTR> <TID: 0000011628> <RPC ID: 0002073827> <Queue: Fast > > <Client-RPC: 390620 > <USER: import.user > > <Overlay-Group: 1 > **** Filter > > "SRM:SMI:InboundTxn_inbound-notify-ack`!": > No enabled error handler > > End of filter processing (phase 1) -- Operation - MERGE on > SRM:SMI:StagingForm - TSF000013524329 > > > > */DELETE FROM T3636 WHERE C1 = 'TSF000013524329' > > > > *Thanks,* > > *Radhika Narayanan* > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > >
-- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
