Custom applications can be created with the ability to submit records using a Read license.
My guess is that the ITSM Suite is also configured for submitters to create records with a Read license. Dave On Wed, May 23, 2018 at 12:04 PM Joey Neff <[email protected]> wrote: > From BMC’s End User License Agreement: > > *BMC Remedy Products*: Customer man not bypass or delay, in any way, the > consumption of a concurrent or named user license to perform and activity > that requires a user license (including, without limitation, submitting a > ticket to a parallel form and then using workflow to perform and update > without a license). > > > > Does BMC consider a User license to be an actual person or can the User > License represent an external system that interfaces with Remedy? > > If a user license can represent an interfacing system such as Netcool or > an externally customer facing portal, then how does that not violate the > above restriction since a single “system” user could be performing updates > that represent multiple users in that external system? > > > > Under Units of Measure, there is this statement: > > *Per third-party software: *A license is required for each installation > of the third-party software product that interfaces with the Product. > > > > Is this referring to any external system interfacing with Remedy or for > those applications developed and registered with BMC by an ISV? > > If this is referring to any external system interfacing with Remedy, then > can it be assumed that if you provide that “user” with a fixed or floating > license, that it can perform the same update functions that a person user > could? > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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