Is the external system creating the record? That’s the key to the create/modify using a read license.
Dave On Wed, May 23, 2018 at 2:29 PM Joey Neff <remedy0...@gmail.com> wrote: > Thanks Dave, but my concern is how to handle updates from external systems > rather than simple updates. > > On Wed, May 23, 2018 at 10:04 AM, Dave Shellman <adshell...@gmail.com> > wrote: > >> Custom applications can be created with the ability to submit records >> using a Read license. >> >> My guess is that the ITSM Suite is also configured for submitters to >> create records with a Read license. >> >> Dave >> >> On Wed, May 23, 2018 at 12:04 PM Joey Neff <remedy0...@gmail.com> wrote: >> >>> From BMC’s End User License Agreement: >>> >>> *BMC Remedy Products*: Customer man not bypass or delay, in any way, >>> the consumption of a concurrent or named user license to perform and >>> activity that requires a user license (including, without limitation, >>> submitting a ticket to a parallel form and then using workflow to perform >>> and update without a license). >>> >>> >>> >>> Does BMC consider a User license to be an actual person or can the User >>> License represent an external system that interfaces with Remedy? >>> >>> If a user license can represent an interfacing system such as Netcool >>> or an externally customer facing portal, then how does that not violate >>> the above restriction since a single “system” user could be performing >>> updates that represent multiple users in that external system? >>> >>> >>> >>> Under Units of Measure, there is this statement: >>> >>> *Per third-party software: *A license is required for each installation >>> of the third-party software product that interfaces with the Product. >>> >>> >>> >>> Is this referring to any external system interfacing with Remedy or for >>> those applications developed and registered with BMC by an ISV? >>> >>> If this is referring to any external system interfacing with Remedy, >>> then can it be assumed that if you provide that “user” with a fixed or >>> floating license, that it can perform the same update functions that a >>> person user could? >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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