Updates from an external system requires a service account using a named license to insure that the token is always available. The same account could be used for multiple external sources dependent on the timing of the data transfer.
-----Original Message----- From: Joey Neff <[email protected]> To: ARSList <[email protected]> Sent: Wed, May 23, 2018 2:29 pm Subject: Re: BMC Licensing questions Thanks Dave, but my concern is how to handle updates from external systems rather than simple updates. On Wed, May 23, 2018 at 10:04 AM, Dave Shellman <[email protected]> wrote: Custom applications can be created with the ability to submit records using a Read license. My guess is that the ITSM Suite is also configured for submitters to create records with a Read license. Dave On Wed, May 23, 2018 at 12:04 PM Joey Neff <[email protected]> wrote: >From BMC’s End User License Agreement: BMCRemedy Products: Customer man not bypass or delay, in any way, the consumption of a concurrentor named user license to perform and activity that requires a user license(including, without limitation, submitting a ticket to a parallel form and thenusing workflow to perform and update without a license). DoesBMC consider a User license to be an actual person or can the User Licenserepresent an external system that interfaces with Remedy? Ifa user license can represent an interfacing systemsuch as Netcool or an externally customer facing portal, then how doesthat not violate the above restriction since a single “system” user could beperforming updates that represent multiple users in that external system? UnderUnits of Measure, there is this statement: Perthird-party software: A license is required for each installation of thethird-party software product that interfaces with the Product. Isthis referring to any external system interfacing with Remedy or for thoseapplications developed and registered with BMC by an ISV? Ifthis is referring to any external system interfacing with Remedy, then can itbe assumed that if you provide that “user” with a fixed or floating license,that it can perform the same update functions that a person user could? -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
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