> Does this mean that if we are on patch 17 ARS 6.3 that we would need to update to patch 20 we are central time.** The DST library fix for AR System 6.03 is in patch 20. So yes, if you wanted the fix for DST you would need to load patch 20. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyra Nunn Sent: Friday, January 05, 2007 1:16 PM To: [email protected] Subject: Re: Daylight savings time and Remedy system restarts ** Does this mean that if we are on patch 17 ARS 6.3 that we would need to update to patch 20 we are central time.** Tyra Nunn Remedy Application/Administrator 312 8th Ave 17th Floor Nashville, TN 37234 615-253-3113 Office 615-498-1378 Cell [EMAIL PROTECTED] Email >>> "Easter, David" <[EMAIL PROTECTED]> 01/05/2007 3:04 PM >>> > That means we are immune to daylight savings time problems. Patch 020 should still be loaded on 6.03 systems. As previously posted, if the patch is not loaded, the time calculations of operations that occur on days between the new DST date and the old DST date may be off by one hour depending on where in the system the time is calculated. There is a library within AR System that does not use the system clock to make its DST calculations. The patch updates this library to conform to the new DST rules put forward by the Bush administration in 2005. Since the AR System server itself does use the system clock, many customers may be unaffected by the DST change. The library in question is used by some auxiliary functions within AR System (e.g. the API and parts of the Mid-Tier). BMC is doing some additional testing to determine what operations within AR System would be affected were customers not to load the patch. Once that information is compiled, a notice will be sent to AR System customers and made available as a Technical Bulletin. You are correct that you would not be affected by the secondary issue of workflow not firing during the actual change over to DST (2am - 3am) - since the server would be turned off anyway. I would strongly recommend testing your configuration in a lab environment to see the full effects of not loading AR System 6.03 Patch 020 if you choose not to load it. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 05, 2007 12:36 PM To: [email protected] Subject: Re: Daylight savings time and Remedy system restarts ** Unless there are escalations that run during that hour (2:00 - 3:00 am) that is either duplicated or not encountered at all. As an aside, this would include database backups, sync scripts with AD or other outside data sources, etc. So if you shut it down at say, 1:00 am to do a Db backup that ran from 1:15 to 1:45 am, then didn't restart until after 3:00, I think you'd probably be in the clear. Someone can correct me if I'm wrong. Rick On 1/5/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: Hi everyone, I understand from past discussions (see "Daylight savings time again") that there may or may not be problem with Remedy and daylight savings time, but patches are on the way. Every morning we shut down our Remedy system in order to back up the database. Then we restart the system. My guess/hope is that when we restart the system, Remedy will set its clock by the computer clock, and as long as the computer clock is right, Remedy should be too. That means we are immune to daylight savings time problems. Am I right????? ARS 6.3 patch 014, HPUX 11 db, Oracle 9.2 db Dwayne Martin Computing Support James Madison University __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
