Hi, Also further to this with the server always being a SG member, it falls in line with the ability to run the AR Server against a Read Only DB (where you can split out an AR Server for Reporting purposes) – which as LJ mentions happened at around SP2 (or before 9.x SP2, it required a Hotfix).
The SG tables (Rankings, etc) control what the servers do now, not the ar.cfg switches. It appears for some reason (configuration somewhere, which could be a result of the upgrade), that the system does not think there is an Admin or does not want to make that server the admin. The following Wiki section lists the SG tables which need to be checked (based on the Servers being always a SG member): https://docs.bmc.com/docs/brid91/en/planning-bmc-remedy-smart-reporting-deployment-825209988.html So, I am guessing that the SG tables and Ranking form needs to be set correctly for the Server to be started as the “Admin” server. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList <[email protected]> On Behalf Of LJ LongWing Sent: 11 December 2018 22:33 To: [email protected] Subject: Re: How To Make an AR Server an Admin Server Yes, but as of SP3 or SP4 (I forget which) BMC decided that all servers are part of a server group, even if it's a group of 1, I'm not part of the team that does this sort of thing but I believe it simplified the process of 'who is doing what' if all servers do it the same way instead of some of them doing it one way and groups doing it differently....so, as of the SP that implements it...you must be in a server group. On Tue, Dec 11, 2018 at 11:18 AM Rockwood, Julie via ARSList <[email protected] <mailto:[email protected]> > wrote: It’s my understanding that he does not want it to be part of a server group From: ARSList <[email protected] <mailto:[email protected]> > On Behalf Of LJ LongWing Sent: Tuesday, December 11, 2018 10:36 AM To: ARSList <[email protected] <mailto:[email protected]> > Subject: RE: How To Make an AR Server an Admin Server That means nothing in a server group On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" < <mailto:[email protected]> [email protected]> wrote: You might need to go into ar.cfg on your server and make sure admin operations aren’t disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList < <mailto:[email protected]> [email protected]> On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList < <mailto:[email protected]> [email protected]> Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. _____ From: ARSList <[email protected] <mailto:[email protected]> > on behalf of Thomas Miskiewicz <[email protected] <mailto:[email protected]> > Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse <[email protected] <mailto:[email protected]> > wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: <https://communities.bmc.com/message/139868#139868> https://communities.bmc.com/message/139868#139868 <https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html> https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: <https://www.missingpiecessoftware.com/products/remedy-restore-tool> https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:[email protected]] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList <[email protected] <mailto:[email protected]> > Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing < <mailto:[email protected]> [email protected]> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz < <mailto:[email protected]> [email protected]> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer < <mailto:[email protected]> [email protected]> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get <https://aka.ms/ghei36> Outlook for Android _____ From: ARSList < <mailto:[email protected]> [email protected]> on behalf of LJ LongWing < <mailto:[email protected]> [email protected]> Sent: Friday, December 7, 2018 10:07:18 AM To: <mailto:[email protected]> [email protected] Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz < <mailto:[email protected]> [email protected]> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing < <mailto:[email protected]> [email protected]> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz < <mailto:[email protected]> [email protected]> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson < <mailto:[email protected]> > [email protected]> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > ---------------------------------------------- > > Kind Regards, > > Carl Wilson > > > -----Original Message----- > From: ARSList < <mailto:[email protected]> > [email protected]> On Behalf Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList < <mailto:[email protected]> [email protected]> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? 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