There's this method, that might help the Windows end-users: 1. Open Windows Explorer and find the file. 2. Hold down the Shift key. 3. Then right-click the file. 4. In the context menu that appears, find and click "Copy as path". This copies the file location to the clipboard. 5. Then paste (right-click -or- ctrl-v) into the Remedy field.
However, that is the local path to the file. The copied path will require further editing if the FQDN is needed. But if the files are all stored on the same network location, you could use the string manipulation operators with workflow to replace the drive letter designation with the FQDN (\\server\path...\file). That gets the path into Remedy. File security to access the file from within Remedy is a whole different problem to be negotiated and resolved with your network security folks. Thanks, -JDHood On Wed, Jan 16, 2019 at 8:38 AM Misi Mladoniczky <[email protected]> wrote: > Hi, > > The AR Server should never need to access the files themselves, this is > something that should be handled on the client side. They have various ways > to manage these filed and their access permissions. > > The thing I want to store is the name/link/url to the files. > > I have tried the plain RTF way, and this is kind of awkward with a few > copy/paste steps involved to get it right. > 1. First browse to the file in the Windows File Explorer > 2. Press ctrl-l and copy the path with ctrl-c > 3. Paste the path into the RTF-field > 4. Type a trailing backslash into the RTF-field > 5. Mark the file in Windows File Explorer and press F3 to then copy the > file name with ctrl-c > 6. Paste the file name into the RTF-field (add the file extension .gif > manually as my Windows File Explorer did not show it by default) > 7. Mark the total path\file-name > 8. Press the RTF-field-button to make a LINK > 9. Choose protocol <other> > 10. Paste the total path\fiel-name into the designated field > 11. Save the data > > This process is not something that users want to do over and over... > > And there also seems to be some security limitation in the Chrome browser > I use that prevents me from actually following this link. > > Using a normal file selection box triggered from the browser will not > solve anything either, as the full path will not be something I can access > using for example javascript. > > I presume the 11 steps above can be simplified to some extend if they just > paste the individual parts (path + filename) into text fields, and that I > then construct the underlying link with a Set-Fields and store it in an > RTF-field. > > I was just hoping that there was a simpler way. > > Maybe some magic key combination in Windows to copy the full path to a > file. This at least would help to some extent... > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > January 16, 2019 12:45 PM, "Fawver, Dustin" <[email protected] > <%22Fawver,%20dustin%22%20%[email protected]%3E>> wrote: > > I disagree with the AWS suggestion. It creates significant file management > overhead, especially at the beginning. There could be additional costs. One > would also have to have a way of keeping those files synchronized. The > issue is not one of making the files easily accessible to the AR server. > It’s making the AR server a convenient gateway for users to quickly locate > and access certain files, instead of having to navigate through something > like File Explorer in Windows. > > If the AR server doesn’t have access to the file servers themselves, I > don’t think that the view field would work, as the file server’s OS would > deny it access. I am presuming that file security will simply be handled at > the OS-level. > > Misi, will you need to have ARS control what different users see depending > upon their group membership? > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > P: 423-439-4648 > > [email protected] > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > *From:* ARSList <[email protected]> *On Behalf Of *Tauf > Chowdhury > *Sent:* Wednesday, January 16, 2019 4:49 AM > *To:* ARSList <[email protected]> > *Subject:* [EXTERNAL] Re: Letting users link to external files > > You can always dump your files in an AWS S3 bucket and set appropriate > general access permissions. You can then just hyperlink to the files in > question. > > Sent from my iPhone > > > On Jan 16, 2019, at 4:27 AM, Misi Mladoniczky <[email protected]> wrote: > > Hi, > > No, that is not what is needed. There are a lot of different permissions > on the file system level, and we can not have the AR server access the file > servers. > > I just want to have an easy way to pick a file/path (or copy/paste it) > into a Remedy form, and then be able to display this as a clickable link > (or have a button to open it). > > It would also be nice if the file could be loaded for preview in a View > Field on request... > > Best Regards - Misi, RRR AB, http://www.rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.rrr.se&c=E,1,u5_y3ROAsWsSMfGef8d6fG-T07CdXwp09gNeEnp1QX1M43TD7KdlL41X_6SsGbTvaZfnyjRnTl4ZwPIkcePbU5aRUDRr-bSfLz57qSQFR6uIuHFVJdj_Ng,,&typo=1> > (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2frrr.se&c=E,1,nN9lAR4sbaMGYdtnsEMtP0O-_JMSFcBLSH_Wh6H6HyUDk4pjbxOnczM6IJ-QuxGGXdCXLoV580A_nNJw_I1AEtDiYoW82-KJ5FRq3eBSIXwi-pLg&typo=1> > > > > > January 15, 2019 1:52 PM, "LJ LongWing" <[email protected] > <%22lj%20longwing%22%20%[email protected]%3e>> wrote: > > I have a file system ardbc plugin I've been working on that would work > well to enable that activity. > > On January 15, 2019 5:37:54 AM "Misi Mladoniczky" <[email protected]> wrote: > > Hi, > > What would be good ways to allow users to enter a link to an external file > or directory in the file system, and then allow other users follow these > links to open the files/directories? > > The interface would be Mid-Tier. > > Best Regards - Misi, RRR AB, http://www.rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.rrr.se&c=E,1,vHvwugcly7NdLE7CtKUtnwWVErJJI9yBVmvCGlsh6Z7cycn-5dO9yFauDdYWDb6FzaWxY9xEbOZwsuV8XOnyl0EUjERcHuMbrIwfc79mG8sETGkGIq-qo59B&typo=1> > (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2frrr.se&c=E,1,jl1Z7IB08JveUrYR668LspMhgEBJ3MqSaFL1-9N4ilo8tD9wnTup0bHjGLfjO1vqQa8kLQTvkcmHzDnC0Ru6trrqrnn-Mvyc4ussQ2z7Qbt8wXJ_U2SD1g,,&typo=1> > > -- > > ARSList mailing list > > [email protected] > > https://mailman.rrr.se/cgi/listinfo/arslist > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmailman.rrr.se%2fcgi%2flistinfo%2farslist&c=E,1,noS3xfQc8iVRz8WFe8qkrgrkugye5GK_-BDl0zw3Aulq2RRbQL9tnhTMP8DFKiQpPHxZi90UB415BBND7YypVwNJjhbZx55b2d9a9pCX9A,,&typo=1> > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmailman.rrr.se%2fcgi%2flistinfo%2farslist&c=E,1,yxwwHkeflPGqcNPCYM0oSSDZp5peUhaKciNlaqQ1jYU9AoHuigI-rEv_tt3FKOkZsr5pju9iumFswHiDhKP6MOgpRMT9RxT-SD_ecX2T8g,,&typo=1> > > *The [EXTERNAL] tag in the subject line identifies emails that do NOT > originate from an ETSU person or service. Please exercise caution when > handling emails from external sources. Any email that is unsolicited and > requires you to take immediate action, appears to be forged or is PHISHING > for information can be verified by emailing the ITS Help Desk. * > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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