randleslisa, The OOB apps often use "alternate pointer records" (in other forms) to do things like "list of tickets" and not actually look at the real ticket form. So my WAG is that the permissions on the actual ticket are not set so that the user in question has any access to it. (However the "alternate pointer records" are accessible to the user in question.
See if you can find a difference in the permissions on field on for the form that the table field points at, and the permissions on field 1 for the form that actually holds the ticket data. (Again, assuming that they are different forms.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/10/07, GoDario27 <[EMAIL PROTECTED]> wrote:
OK, let me see if I can describe my issue... Background: Working in Rem6.3, I have a need for users to go to the requester console and -- if they select the canned summary "Apply Legal Hold", the urgency and priority are both set to urgent. Easy enough?! Note: Previously, I also had a need -- off the requester console -- to make it so that if they were to select a button called "account request", new fields appear for additional information. OK, so previously I disabled RR:RNR-Save06 and created 2 active links Save06Standard and Save06AccountRequest....which works fine! Soooo, now that I need the Legal Hold option, I created Save06LegalHold, which is exactly the same as the Save06Standard version, only it pushes Urgent to the priority and urgency fields and it is limited by 'Item' = "Legal Hold". Problem: Even when I test a standard request, it appears to work fine and you get a popup with the HD#. The HD# (upon refresh) shows up in "My Requests"...it even shows up in the HD's ticket queue listing and you can open it and view it and everything -- however, it does not return when you search for it. I've searched by HD#, CTI, Urgency, etc... but it doesn't return! Now, if I turn off the 3 active links and go back to the 2 ALs I was using, it works fine. Created requests come back as search results -- but the one's I created with the 3 ALs on, still do not return. I'm at a loss! Anyone have any suggestions? I can provide any information you need, just let me know.
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