OK, let me see if I can describe my issue... Background: Working in Rem6.3, I have a need for users to go to the requester console and -- if they select the canned summary "Apply Legal Hold", the urgency and priority are both set to urgent. Easy enough?!
Note: Previously, I also had a need -- off the requester console -- to make it so that if they were to select a button called "account request", new fields appear for additional information. OK, so previously I disabled RR:RNR-Save06 and created 2 active links Save06Standard and Save06AccountRequest....which works fine! Soooo, now that I need the Legal Hold option, I created Save06LegalHold, which is exactly the same as the Save06Standard version, only it pushes Urgent to the priority and urgency fields and it is limited by 'Item' = "Legal Hold". Problem: Even when I test a standard request, it appears to work fine and you get a popup with the HD#. The HD# (upon refresh) shows up in "My Requests"...it even shows up in the HD's ticket queue listing and you can open it and view it and everything -- however, it does not return when you search for it. I've searched by HD#, CTI, Urgency, etc... but it doesn't return! Now, if I turn off the 3 active links and go back to the 2 ALs I was using, it works fine. Created requests come back as search results -- but the one's I created with the 3 ALs on, still do not return. I'm at a loss! Anyone have any suggestions? I can provide any information you need, just let me know. -- View this message in context: http://www.nabble.com/Search-does-not-return-record%2C-yet-it%27s-in-My-Requests-window-tf2952746.html#a8258454 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
