Mike,
I would of course test this , but I would bet that the NetCool gateway
will work just fine with ARS 7.0.
So get your "dev" or "pre-prod" env setup and see if anything is
really an issue.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 1/10/07, Mike White <[EMAIL PROTECTED]> wrote:
David. Easter, listers,
I'd like to throw another log on this fire.
We're ARS 6.0.1 users. We also use Full Text Search (FTS) as well as
a Netcool/Remedy bi-directional gateway. FTS is not available in ARS 6.3,
and is re-introduced in ARS 7.0. The problem is that the most-current
supported Remedy release for the Netcool gateway is ARS 6.3. Catch-22.
ARS 6.0 is still supported - and will be until ARS 7.5 is released
(well past the 03/11 time change), right?
I've sent this to my account manager asking for his help or to
escalate. Do any of you have any more insight in this area?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
