Mike,
One other thing I would also keep an eye on - connecting from an older (pre
7.x) version of the AR API to a 7.x version of the AR Server, there have
been reports of memory leaks where the memory of the AR Server grew
drastically in a very short period of time. The memory leaks may or may not
impact your environment based on the number of records created in Remedy
from Netcool. I did get confirmation from BMC Support that this was actually
an issue on certain flavors of *NIX. Later on, I was also told by BMC
Support that these are now fixed and available in a 7.x AR Server patch.
However, I have not really tested this yet.
Also, I have an oustanding call with Micromuse (IBM) for getting an updated
version of the Remedy Gateway, just to be on the safe side and I recently
heard that there may be a newer version of the Netcool Gateway compiled
against the 7.x AR API. In any case, I would like to get my hands on the new
gateway and the latest patch with the memory leak fix to test it on a
sandbox/test environment before proceeding any further.
HTH,
--
Shyam
----- Original Message -----
From: "Mike White" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Wednesday, January 10, 2007 9:53 AM
Subject: Re: Daylight savings time and Remedy system restarts
David. Easter, listers,
I'd like to throw another log on this fire.
We're ARS 6.0.1 users. We also use Full Text Search (FTS) as well as
a Netcool/Remedy bi-directional gateway. FTS is not available in ARS 6.3,
and is re-introduced in ARS 7.0. The problem is that the most-current
supported Remedy release for the Netcool gateway is ARS 6.3. Catch-22.
ARS 6.0 is still supported - and will be until ARS 7.5 is released
(well past the 03/11 time change), right?
I've sent this to my account manager asking for his help or to
escalate. Do any of you have any more insight in this area?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Easter, David"
<[EMAIL PROTECTED] To:
[email protected]
.COM> cc:
Sent by: "Action Subject: Re: Daylight
savings time and Remedy system restarts
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
01/05/2007 16:04
Please respond to
arslist
**
That means we are immune to daylight savings time problems.
Patch 020 should still be loaded on 6.03 systems. As previously posted,
if
the patch is not loaded, the time calculations of operations that occur on
days between the new DST date and the old DST date may be off by one hour
depending on where in the system the time is calculated. There is a
library within AR System that does not use the system clock to make its
DST
calculations. The patch updates this library to conform to the new DST
rules put forward by the Bush administration in 2005. Since the AR System
server itself does use the system clock, many customers may be unaffected
by the DST change. The library in question is used by some auxiliary
functions within AR System (e.g. the API and parts of the Mid-Tier).
BMC is doing some additional testing to determine what operations within
AR
System would be affected were customers not to load the patch. Once that
information is compiled, a notice will be sent to AR System customers and
made available as a Technical Bulletin.
You are correct that you would not be affected by the secondary issue of
workflow not firing during the actual change over to DST (2am - 3am) -
since the server would be turned off anyway. I would strongly recommend
testing your configuration in a lab environment to see the full effects of
not loading AR System 6.03 Patch 020 if you choose not to load it.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, January 05, 2007 12:36 PM
To: [email protected]
Subject: Re: Daylight savings time and Remedy system restarts
**
Unless there are escalations that run during that hour (2:00 - 3:00 am)
that is either duplicated or not encountered at all. As an aside, this
would include database backups, sync scripts with AD or other outside data
sources, etc.
So if you shut it down at say, 1:00 am to do a Db backup that ran from
1:15
to 1:45 am, then didn't restart until after 3:00, I think you'd probably
be
in the clear. Someone can correct me if I'm wrong.
Rick
On 1/5/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
Hi everyone,
I understand from past discussions (see "Daylight savings time
again") that there may or may not be problem with Remedy and
daylight savings time, but patches are on the way.
Every morning we shut down our Remedy system in order to back
up the database. Then we restart the system. My guess/hope
is that when we restart the system, Remedy will set its clock
by the computer clock, and as long as the computer clock is
right, Remedy should be too. That means we are immune to
daylight savings time problems.
Am I right?????
ARS 6.3 patch 014, HPUX 11 db, Oracle 9.2 db
Dwayne Martin
Computing Support
James Madison University
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