Eug, We do something similar here, but it should also work for email surveys:
Remedy sends an html form template. When received by employees, they open it (Outlook), enter some information and make a selection from a radio button. Then they enter their password in a password field and click the Submit button. The data gets posted to a web app (ASP.Net). The web app verifies their password and then updates Remedy accordingly. When you post emails to a web page (instead of sending an email directly to Remedy) you can do anything you want using the ARS API. Verifying the password helps ensure that only the intended recipient is submitting the survey/email form. HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eugene G. Sent: Wednesday, January 10, 2007 11:36 PM To: [email protected] Subject: Sending HTML email surveys to requesters and getting their input back Was wondering if the following is feasible/ will work. I want to send survey's by email in HTML format (From Remedy). These custom surveys will use radio buttons for possible answer choices. When the user receives this HTML based survey by email, fills it out, and sends it back; is there a way for Remedy to parse the radio button selections? Does anyone see any pitfalls or have better suggestions? I'm thinking of creating a replica of my survey form (in a HTML editor) and making this an email template. We want a nice clean appearance to the surveys; using text only is sooooo 1998 ;) Thanks a bunch, Eug ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
