Multiple forms & pages cause many issues with this. (can not APP-EXIT!)
Normally we only see this, with our users with notebooks that walk around the building, thus changing IP Addresses. IP Address change is what causes the "logged in from another location" message. I assume you do not have multiple people utilizing the same account, so the IP address must change... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, January 24, 2007 7:49 AM To: [email protected] Subject: Re: Error 9350 ** Adding the ALink to execute a exit action action on window close is not the solution. This will only work if your Web application has only one form. Have either of you opened a ticket with BMC on this issue? On 1/24/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: Perhaps I am misunderstanding this. We are having this same problem. Our user logs are loaded with this error. The problem with the solution below is it closes the window you are using. If I have a user who uses the Support Console and opens one of their Help Desk tickets to update it then their browser of fat client will close when they switch from the Remedy Support Console to the Help Desk. I have this action in an AL and executing on Window Close. Is that correct? I really need a solution for this problem. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [email protected] <mailto:[email protected]> ] On Behalf Of CONDREA, Daniel Sent: Wednesday, January 24, 2007 3:27 AM To: [email protected] Subject: Re: Error 9350 Hi All, David Easter - [EMAIL PROTECTED] suggested a very good solution. To avoid 9093 every form should have on close event: PERFORM-ACTION-EXIT-APP In this way when a user closes a BROWSER window the licese is freed on the ARS server. Daniel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: 23 January 2007 23:47 To: [email protected] Subject: Error 9350 Network protocol/data error when performing data operation. (9350) Getting this after a 9093: User is currently logged in ... This is thrown up in the MidTier (Version 6.03.00 patch 015) on Solaris\Sybase ARS(6.03.00 patch 20) You get the 9093 first and then the 9350 regardless of how you answer the 9093. I saw some discussion on this but wasn't clear if there was an actual solution. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- *****DISCLAIMER***** The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *****END OF DISCLAIMER***** ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
