Oops,, I should say,, we learned how to do the relationships 'within' the CMDB,,, but I'm confused on how to transfer that knowledge into an Incident Management ticket for instance,,,
Thanks again! :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, January 24, 2007 11:26 AM To: [email protected] Subject: CMDB 2.0 and Incident Management Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome,,,, :D Thanks in advance (a ton!), Mary Dollus ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
