It appears that you have Asset Management since CMDB stand alone does not inclued the AST: forms. If the system does not have the AST: forms the out of the box workflow is not included. The workflow could be re-created with CMDB forms however a table field to view the relationship is not available to be added. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 24 Jan 2007 12:40 PM Subject: Re: CMDB 2.0 and Incident Management
Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to "Used By"). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB. I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus <[EMAIL PROTECTED]> wrote: > Morning all, > > I took the CMDB 2.0 Best Practices class; however I am >still confused as > > to > how it all works in relationship to Incident Management >application? > > Is > there any documentation that shows/tells/explains all >this? The class > did not go into any of this detail. Like how to relate >a person in > CTM:People with the CI's from CMDB... etc. :) > > Something that shows how it > all comes together in the >Remedy applications? > The current project I'm on does not use Asset >Management; only Incident > Management (initially) and will be bringing Problem and >Change into it in > the next phase. > > Any direction that helps lead to further understanding >of the CMDB would > > be > great!!! :) Any info at all is awesome,,,, :D > > Thanks in advance (a ton!), > > Mary Dollus > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org ARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
