Aha...
So you have determined this as well? Well, the only way
that I have determined how to do this is via reading all
(and I mean ALL) documentation on Service desk and CMDB
(many PDF manuals) and through filter/active link logs.
The Incident management portion of Service Desk uses a
subset of classes (AST:blah blah) that are stored in the
CMDB. These forms can be found via your Admin tool.
Relationships between people (CTM:People) and Assets
(AST:blah blah) are created through the form
AST:AssetPeople (the Person Role attribute needs to be set
to "Used By"). You submit an entry into this form that
relates the Asset to the Person, including attributes such
as AssetInstanceId in the CMDB. I've been able to get
assets to import into the CMDB classes (some sub-classed
as well) using the import tool via CSV files along with
some custom code to build the relationships between assets
and people. Along with this, I build product catalog
entries (and Model Versions) on the fly through workflow
vs. having to manually create them via the Product Catalog
setup screen, which can be time consuming depending upon
the number of assets and their types that you are
importing). B.T.W, I'm on Service Desk 7.0.2 patch 003
and CMDB 2.0.1 Patch 002.
Terry
On Wed, 24 Jan 2007 11:25:58 -0600
Mary Dollus <[EMAIL PROTECTED]> wrote:
Morning all,
I took the CMDB 2.0 Best Practices class; however I am
still confused as to
how it all works in relationship to Incident Management
application?
Is there any documentation that shows/tells/explains all
this? The class
did not go into any of this detail. Like how to relate
a person in
CTM:People with the CI's from CMDB... etc. :)
Something that shows how it all comes together in the
Remedy applications?
The current project I'm on does not use Asset
Management; only Incident
Management (initially) and will be bringing Problem and
Change into it in
the next phase.
Any direction that helps lead to further understanding
of the CMDB would be
great!!! :) Any info at all is awesome,,,, :D
Thanks in advance (a ton!),
Mary Dollus
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