Richard, I replied to you before on how this would work. I even worked it up
on my dev box and got it working.

 

Create a Display Only form with a field on it for a query (queryField) and a
field for number tickets returned (numTktsReturned).

 

Drop a table on the D/O form that runs EXTERNAL($queryField$)

 

Use Active Link guide to loop through the table, incrementing a tmpCounter
field until you tmpCounter = numTktsReturned and set tmpRecordId = record id
of the current ticket. Exit the loop when tmpCounter  = numTktsReturned

 

Next, append to $queryField  "and 'Record ID' >= $tmpRecordId$

 

Next, do a window open and slap $queryField as the qualification for the
open window action. Close window action to close the D/O form.

 

You should be able to record a macro that would take in user input for the
query and the numTktsReturned, then let workflow do the rest.


Thanks,


Gary

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby
Sent: Thursday, January 25, 2007 9:56 AM
To: [email protected]
Subject: Ticket Query (part deux)

 

Hello,

 

I posted this question before and it did not elicit any responses.
Therefore, I asked BMC support and the response I received was, "I am sorry
I just dont know of a way you can limit the returned entires." (punctuation
and spelling errors left intact).

 

The question was:

 

How would I go about querying the last "N" tickets? Meaning, I'd like to
create a macro (or know the syntax) with a variable ("N") to pull up just
the last 10, 20, 50, 100 , etc. records recently created.

 

Can anyone help answer if this is do-able or not?

 

Thanks,

Richard

 

 

 

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