The last step in the CI Viewer install is to copy the libraries from WEB-INF/lib directory in the installation folder to Tomcat's WEB-INF/lib directory. Was this done on your system?
Regards, Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Sunday, January 28, 2007 3:24 PM To: [email protected] Subject: CI Viewer - CMDB Libraries are not available? Hi List: Im completely stuck - I installed everything for ITSM 7 with no problems - Everything looks good according to the installation logs. However, when attempt I run the CI Viewer, I get this error: CMDB libraries are not available. Please install the CI Relationship Viewer on the Mid Tier server. I've uninstalled & reinstalled several times, with several versions/patches. I've looked at permissions, java libraries, everything that I can think of offhand that would cause this. However, I just cannot get this thing to function properly. The knowledge base has 0 entries, and the documentation doesnt mention a thing on how to troubleshoot it. Has anyone else seen this before? OS: Windows 2003 Web Server: IIS 6 JSP: Tomcat Mid-Tier: (7.00, 7.01, 7.01 p1), now on 7.01 p1 CMDB: 2.01 p2 _________________________________________________________________ Invite your Hotmail contacts to join your friends list with Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp0070000001msn/direct/01/?href=http:/ /spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mk t=en-us ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
