All I can really contribute to this conversation is that I absolutely 100% hate the CMDB. It makes adding fields to the asset records a real PITA! In an environment where we have all been used to being able to customize to the needs of our organizations, this is cumbersome and clunky. It drags the system down and has taken a process that was clean and simple and complicated it to the extent that in some cases you probably would be better off having someone from PS come assist. BUT, would they know what they are doing and be able to do it any better than I can? I dunno! ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] Learn from yesterday, live for today, hope for tomorrow. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 30, 2007 10:26 AM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** They did a complete re-design of the data structure and changed some form names as well as adding BMC_People. Now they have to come up with a way that ITSM 6 can work with CMDB 2.0.X -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 29 Jan 2007 5:23 PM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this until I see it. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Monday, January 29, 2007 1:48 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** At UserWorld, several of us were told the same thing - that is "BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1". It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now...... ________________________________ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Thursday, 25 January 2007 2:58 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is currently taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected date for when this will be completed - only the information that it is currently in progress. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 24, 2007 7:37 AM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I have not seen anything either from BMC Support or on the list officially supporting it. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 24 Jan 2007 10:21 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 >From: Roger Justice <[EMAIL PROTECTED] <javascript:parent.ComposeTo('rjust2501%40AOL.COM', '');> > >Reply-To: [email protected] <javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');> >To: [email protected] <javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');> >Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? >Date: Wed, 24 Jan 2007 09:50:03 -0500 > >There are 2 questions: >1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x >2. CMDB new install with ITSM 6.X > >A lot of information has been passed through the list the only problem is >BMC has not officially released the patch needed to do either of the above. > > >-----Original Message----- >From: [EMAIL PROTECTED] <javascript:parent.ComposeTo('jackson_samson%40HOTMAIL.COM', '');> >To: [email protected] <javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');> >Sent: Wed, 24 Jan 2007 9:45 AM >Subject: CMDB 2.01 supported with Helpdesk 6.0 Application? > > >All, > >I know this question has been asked a few months ago and I think I know the >anwer, but wanted to make sure. > >Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? >The compatibility matrix only lists CMDB 1.1, but I want to verify this. > >We have already installed CMDB 2 and I am thinking we might have to >uninstall and install CMDB 1.1 before installing HD 6.0. > >Thanks, > >Jackson >Remedy Administrator > >_________________________________________________________________ >Search for grocery stores. 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