I think it is due to the fact that since they decided to re-design the whole thing and did not anticipate having it work with 6 that they left out datapoints and workflow logic that 6 uses and now they have to re-invent the wheel. I would think that the Remedy Sales holdovers would have suggested that CMDB 2 work with ITSM 6 to ease the transition however we all know that there are very few legacy Remedy Sales staff left. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Tue, 30 Jan 2007 11:25 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
** I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** They did a complete re-design of the data structure and changed some form names as well as adding BMC_People. Now they have to come up with a way that ITSM 6 can work with CMDB 2.0.X -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 29 Jan 2007 5:23 PM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this until I see it. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Monday, January 29, 2007 1:48 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** At UserWorld, several of us were told the same thing - that is "BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1". It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now...... From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Thursday, 25 January 2007 2:58 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is currently taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected date for when this will be completed - only the information that it is currently in progress. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 24, 2007 7:37 AM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I have not seen anything either from BMC Support or on the list officially supporting it. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 24 Jan 2007 10:21 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 >From: Roger Justice <[EMAIL PROTECTED]> >Reply-To: [email protected] >To: [email protected] >Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? >Date: Wed, 24 Jan 2007 09:50:03 -0500 > >There are 2 questions: >1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x >2. CMDB new install with ITSM 6.X > >A lot of information has been passed through the list the only problem is >BMC >has not officially released the patch needed to do either of the above. > > >-----Original Message----- >From: [EMAIL PROTECTED] >To: [email protected] >Sent: Wed, 24 Jan 2007 9:45 AM >Subject: CMDB 2.01 supported with Helpdesk 6.0 Application? > > >All, > >I know this question has been asked a few months ago and I think I know the >>anwer, but wanted to make sure. > >Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? >>The compatibility matrix only lists CMDB 1.1, but I want to verify this. > >We have already installed CMDB 2 and I am thinking we might have to >uninstall >and install CMDB 1.1 before installing HD 6.0. > >Thanks, > >Jackson >Remedy Administrator > >_________________________________________________________________ >Search for grocery stores. Find gratitude. 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