Another related tip, I noticed when submitting a new issue, the Product* field is read-only when first attempting to add information. This forces one to select from the attached menu. The work-around for this is to select from the field to the right and select "All Products". This appears to enable the Products field. At this point, you can a product name and select from the menu and only those items matching %product% will appear in the Product* menu. Thanks, Michelle
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Kubasek Sent: Wednesday, January 31, 2007 9:57 AM To: [email protected] Subject: Tips for dealing with Remedy's new support site ** Here is a few of things I stumbled over that may reduce your frustration level in using the new support site. * When you are defining "My Product List", if you first enter a string in the 'Product Name' field, then the menu only returns items that contain that string. * The search is case insensitive. * "BMC Remedy AR System Server" is for version 7+. * "Remedy AR System Server" is for version 6.0 and 6.0.3. -- Joseph Kubasek Office of Information Technology The Ohio State University __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
